WoolTech Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Wool Technology PTY LTD (ACN 679 334 331, ABN 23 679 334 331) trading as Wool.Tech, WoolTech and wool.tech (WoolTech, we, us or our) collects, uses, holds and discloses personal information in connection with our Platform and Services.

The Platform includes WoolTech’s websites at wool.tech and marketplace.wool.tech, and related account, job posting, quote, crew management, work reporting, records, notifications, payment or marketplace features, and related services for the Australian wool industry.

This Privacy Policy is intended to be read together with the WoolTech Terms of Service and any other WoolTech policies that apply to your use of the Platform or Services. Terms used in this Privacy Policy, including farmer, contractor, worker, job, quote and work report, have the meaning given in the Terms of Service unless the context requires otherwise.

2. Australian Privacy Framework

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

In this Privacy Policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.

Some information on the Platform may relate to farms, businesses, jobs, quotes, work reports or payments. Where that information identifies, or could reasonably identify, an individual, we treat it as personal information.

3. Information We Collect

We collect information that is reasonably necessary for us to provide, operate, improve, protect and support the Platform and Services.

The kinds of information we may collect include the following.

3.1 Account, identity and profile information

When you create or use an account, we may collect information such as your name, username, role, business name, contact details, account credentials, profile information, preferences, communications settings and information about your relationship with a farmer, contractor, worker, crew, farm or business.

3.2 Business and contact information

We may collect business and contact information, including business names, ABNs or other business identifiers where provided, addresses, phone numbers, contact persons, farm or contractor details, billing details and other information needed to manage business relationships through the Platform.

3.3 Farm, job, quote and crew information

Farmers, contractors and workers may provide information about farms, locations, shearing jobs, job requirements, availability, rates, quotes, crew details, allocations, scheduling, attendance, job status, communications and related operational details.

3.4 Worker and work report information

Where the Services are used for crew management, work reporting or records, we may collect information about workers and their work, including names, roles, work dates, job attendance, tasks performed, tallies, hours, notes, work report entries, approvals, disputes, corrections and related records.

3.5 Payment-related information

Where payment, billing, marketplace or transaction features are enabled, we may collect or process payment-related information such as transaction records, invoices, payment status, payer and payee details, payout information, tax or business details where provided, and records needed for billing, reconciliation, fraud prevention, dispute management and compliance.

We may use third-party payment service providers, including Stripe or Stripe Connect where enabled, to process payments, verify users, manage payment methods, support payouts, handle chargebacks or support payment records. WoolTech may not receive or store full payment card details where those details are handled directly by a payment provider. Payment providers may collect and handle information under their own terms and privacy policies.

3.6 Communications and support information

If you contact us or use support/contact channels, we may collect your name, contact details, account details, messages, support requests, feedback, complaint information and any other information you choose to provide.

3.7 Device, technical and usage information

When you use the Platform or Services, we may collect technical and usage information such as IP address, device identifiers, browser type, operating system, app or website activity, pages or screens viewed, dates and times of access, referring pages, approximate location derived from technical information, logs, error reports and diagnostic information.

3.8 Cookies and similar technologies

We may use cookies, local storage, pixels, software development kits and similar technologies to operate the Platform, keep you signed in, remember preferences, improve performance, understand usage, protect security, support analytics and improve the Services.

You may be able to adjust cookie settings through your browser or device. If you disable some cookies or similar technologies, parts of the Platform may not work properly.

3.9 Information from other users and third parties

We may receive information about you from other users of the Platform, such as where a farmer, contractor or crew manager adds you to a job, quote, crew, work report or business record. We may also receive information from service providers, payment providers, identity or verification services, analytics providers, communications tools, public sources or other third parties where permitted by law.

4. How We Collect Information

We collect personal information in several ways, including:

(a) directly from you when you create an account, use the Platform, submit information, post a job, provide or accept a quote, manage a crew, complete a work report, contact us or otherwise interact with us;

(b) from farmers, contractors, workers or other authorised users who enter or upload information into the Platform;

(d) from service providers and integration partners who help us deliver the Services; and

(e) from publicly available sources or third parties where it is lawful and reasonable for us to do so.

If you provide personal information about another person, you must only do so where you have authority to provide it and where it is accurate, complete and up to date. You should also take reasonable steps to make that person aware of this Privacy Policy.

5. Why We Use Personal Information

We use personal information for purposes connected with providing and improving the Platform and Services, including to:

(a) create, manage and secure accounts;

(b) provide job posting, quote, crew management, work reporting, record keeping, notifications, payment or marketplace features;

(d) display and share relevant job, quote, crew, work report and business information between authorised users;

(e) process payments, billing, invoices, payouts, reconciliation and transaction records where payment features are enabled;

(f) send service messages, notifications, reminders, updates and administrative communications;

(g) provide customer support, respond to enquiries and manage complaints;

(h) maintain, test, monitor, improve and develop the Platform and Services;

(i) conduct analytics, reporting and business planning;

(j) prevent, detect and respond to fraud, misuse, security incidents, unlawful activity, technical issues or breaches of the Terms of Service;

(k) comply with legal obligations, regulatory requirements, court orders, dispute processes and record keeping obligations;

(l) enforce our Terms of Service, policies and rights; and

(m) carry out any other purpose disclosed to you or permitted by law.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the operation of the Platform and Services, or where permitted or required by law.

This may include disclosure to the following categories of recipients.

6.1 Farmers, contractors and workers

Information entered into the Platform may be visible to, or shared with, other authorised users involved in the relevant job, quote, crew, work report, business relationship or transaction.

For example, a farmer may see information about a contractor’s quote, a contractor may see worker and crew information needed to manage a job, and workers may see job details or work report information relevant to their work. The exact information shared may depend on the features used, account permissions and the context of the job or record.

6.2 Service providers

We may disclose personal information to third-party service providers who help us operate the Platform and Services. These may include hosting providers, cloud infrastructure providers, software providers, communications providers, analytics providers, payment processors, security providers, customer support tools, professional advisers and other operational providers.

Service providers may only use personal information for the purposes of providing services to us or as otherwise permitted by law and their applicable terms.

6.3 Payment and marketplace providers

Where payment or marketplace features are enabled, we may disclose information to payment processors, financial institutions, fraud prevention services, payout providers and related service providers to process transactions, manage payouts, prevent fraud, resolve disputes and meet compliance obligations.

6.4 Professional advisers, legal and compliance recipients

We may disclose information to lawyers, accountants, auditors, insurers, consultants, dispute resolution bodies, regulators, courts, law enforcement agencies or government authorities where reasonably necessary or legally required.

6.5 Business transfers

If WoolTech is involved in a merger, acquisition, investment, restructure, financing, sale of assets or similar business transaction, personal information may be disclosed to parties involved in that transaction, subject to appropriate confidentiality or legal protections where required.

7. Overseas Disclosure

Some of our service providers, technology systems, hosting providers, support tools or analytics providers may store or access personal information from locations outside Australia.

Where we disclose personal information overseas, we take reasonable steps required by Australian privacy law to ensure the information is handled appropriately, unless an exception applies. The countries in which information may be accessed or stored may change depending on the service providers we use from time to time.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include access controls, account authentication, encryption where appropriate, monitoring, backups, provider security controls, staff or contractor access restrictions and operational procedures designed to protect information.

No online platform, app, transmission or storage system can be guaranteed to be completely secure. Users must also take care to protect their own accounts, credentials, devices and access permissions.

9. Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Platform and Services, maintain records, manage jobs, quotes, work reports, payment records and business records, resolve disputes, enforce our Terms of Service, comply with legal obligations and support legitimate business needs.

Retention periods may vary depending on the type of information, the feature used, the relationship between users, legal or accounting requirements, dispute risk and operational needs.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted to retain it by law.

10. Access and Correction

You may request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

Some information may be available for you to view or update through your account. For other requests, you can contact WoolTech at [email protected] or through the support/contact channels made available on the Platform or Services.

We may need to verify your identity before responding. We may refuse or limit access or correction where permitted by law, for example where giving access would unreasonably affect the privacy of others, reveal commercially sensitive information, prejudice an investigation or breach legal obligations. If we refuse a request, we will explain our reasons where required by law.

11. Complaints

If you have a concern or complaint about how we handle personal information, please contact WoolTech at [email protected] or through the support/contact channels made available on the Platform or Services and provide details of your concern.

We will consider your complaint and respond within a reasonable time. We may ask for further information so we can investigate properly.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.

12. Direct Communications and Notifications

We may send you service-related communications, including account notices, job notifications, quote updates, work report updates, payment-related notices, security alerts, support messages and changes to the Platform, Services, Terms of Service or policies.

Where we send marketing or promotional communications, we will do so in accordance with applicable laws. You may be able to opt out of marketing communications, but you may still receive service-related messages that are necessary for your account or use of the Services.

13. Children and Minors

The Platform and Services are intended for use by adults who can lawfully enter into and perform the relevant arrangements, or by authorised adult users acting for a business, farm, contractor or worker. WoolTech users must be 18 years or older unless WoolTech expressly states otherwise in legally reviewed written terms.

A minor must not create an account, accept work, submit quotes, join crews or otherwise use the Platform if prohibited by the Terms of Service. However, information about a minor may be entered into the Platform by an authorised adult user where this is lawful, appropriate for the relevant work or record, and handled in accordance with applicable employment, workplace, privacy and safety obligations.

We do not knowingly seek to collect personal information from children where it is not appropriate for the Services. If you believe personal information about a child or minor has been provided to us without appropriate authority, please contact WoolTech at [email protected] or through the support/contact channels made available on the Platform or Services.

14. De-Identified and Aggregated Information

We may use information in de-identified or aggregated form for analytics, reporting, product development, industry insights, service improvement, business planning and other lawful purposes.

Where information is properly de-identified, it is not intended to identify any individual.

15. Third-Party Websites and Services

The Platform may contain links to third-party websites, services, payment providers, integrations or tools. Those third parties may collect and handle information under their own terms and privacy policies.

We are not responsible for the privacy practices of third parties except where required by law. You should review the privacy information provided by third parties before using their services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform or made available through the Services, and the Last updated date will be changed.

If changes are material, we may take reasonable steps to notify users, such as by posting a notice, sending a service message or using another appropriate communication channel.

Your continued use of the Platform or Services after an updated Privacy Policy takes effect will be handled in accordance with the updated Privacy Policy, subject to applicable law.

17. Contact

If you have questions, requests or complaints about this Privacy Policy or how WoolTech handles personal information, please contact WoolTech at [email protected] or through the support/contact channels made available on the Platform or Services.

18. Legal Rights

Nothing in this Privacy Policy is intended to limit any rights or obligations that cannot be limited under applicable law.